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Learn supply chain analytics through practical KPI, root-cause, and profitability articles.
Learn how B2B cost to serve works, why high-revenue accounts can still destroy margin, and how supply chain teams analyze freight, handling, returns, and service effort by customer.
Learn how B2C cost to serve works, why e-commerce growth can hide expensive fulfillment patterns, and how returns, service effort, and last-mile delivery shape customer profitability.
Learn what procurement total cost of ownership means, how to calculate supplier TCO, and why freight, quality, inventory, and handling costs matter more than unit price alone.
Customer reported errors help supply chain and service teams see where customers are experiencing real operational failures. This guide explains how to analyze reported errors by error type, customer type, and cost so teams can prioritize the right corrective action.
Customer care interaction rate helps teams understand how much support demand customers generate, where that demand is concentrated, and what it reveals about product, service, and supply chain performance. This guide explains what the metric means, how to measure it, which patterns matter most, and how to turn interaction data into better staffing and operational decisions.
Purchase price variance, or PPV, helps procurement and supply chain teams measure how actual buying prices differ from standard or expected prices. This guide explains what PPV means, how to calculate it, how to analyze favorable and unfavorable variance, and how businesses can use PPV to improve sourcing discipline and cost performance.
Spend tree analysis helps procurement teams organize raw spend data into categories, identify tail spend, spot off-contract buying, and prioritize sourcing action. This guide explains what a spend tree is, how to build one, what patterns matter most, and how to turn analysis into real category-management decisions.
Cost to serve helps businesses understand the real supply chain cost of serving products, customers, and channels. This article explains what cost to serve means, how to calculate it, why it matters, and how companies can use it to improve profitability without damaging service.
Cycle service level measures the probability of not stocking out during a replenishment cycle. This guide explains what it means, how it differs from fill rate, how to calculate it, when to use it, and how supply chain teams can improve service without blindly adding inventory.
Lead time decomposition helps supply chain teams break total lead time into queue, production, transit, customs, and receipt components. This guide explains how to calculate lead time step by step, how to identify the real bottleneck, and how to improve service and inventory decisions with better lead time visibility.
Fill rate shows how much customer demand is fulfilled immediately from available inventory. This article explains the different types of fill rate, how to calculate them, how fill rate differs from cycle service level, and how companies can improve service without creating unhealthy stock levels.
OTIF, or On Time In Full, is one of the most important supply chain service metrics. This guide explains what OTIF means, how to calculate it from raw delivery data, how it differs from simpler service KPIs, and how to trace OTIF misses back to lateness, short shipments, or damage.