What the four KPIs mean

The simulator scores each decision against four procurement KPIs:

• Cost: commercial discipline on surcharges, expediting, and recovery actions
• Availability: ability to keep material flowing to support demand
• Supplier Trust: how willing the supplier is to collaborate with you under pressure
• Risk: concentration and disruption exposure in the category

The key lesson

Improving one KPI often hurts another:

• expedites can improve availability while hurting cost
• aggressive supplier pushback can protect cost while damaging trust
• avoiding excess inventory can help cost while raising sourcing risk

This is why procurement judgment matters. The right move depends on what kind of damage is
most dangerous right now and whether your action improves the category structurally or just
temporarily.

Use each turn to practice sequencing:

• protect service where needed
• reduce structural risk where possible
• recover commercial value when the relationship can absorb it